CLASS/WORKSHOP/SEMINAR
AGREEMENT/RELEASE & PAYMENT/REFUND POLICIES
***Please Read This Document Carefully Before Registration***
By confirming your registration, you are agreeing to these policies.
(we recommend printing a copy of this page when you register, to keep for your records)
By confirming your registration, you are agreeing to these policies.
(we recommend printing a copy of this page when you register, to keep for your records)
**Additional COVID-19 Rules/Restrictions in Place:**
It has been a very difficult few years and we appreciate and thank every one of our clients for their kindness, understanding and support throughout all of it. Here are the additional Covid Policies still in place:
Face Masks: Effective March 21, 2022, the Ontario Province and Region of Waterloo lifted the mask mandate. Delightful Dogs continues to care very much about everyone's safety and comfort. We will continue with our sanitation and social distancing protocols that are already in place.
Following the advice and recommendations from the government; it is encouraged that anyone who has not received all recommended doses of the vaccine or those who are immune compromised, wear one. However, we respect that it is an individual decision and we will support everyone's choice. We implore that everyone be considerate and kind towards one another for whatever choice they make.
Covid Exposure: Should you have been exposed or tested positive for the Covid virus, please contact us immediately with dates and details to verify/confirm exposure and risk. The following recommendations from the CDC are to be followed before you may return to classes: https://www.cdc.gov/coronavirus/2019-ncov/your-health/quarantine-isolation.html There are no make up classes or refunds and private training is not an option. You may have an alternative friend or family member (that is Covid free) bring the dog to classes in your stead. If this is not an option, you will be given instructions of what exercises to refer to from your manual to work on at home until you are safe to return again.
It has been a very difficult few years and we appreciate and thank every one of our clients for their kindness, understanding and support throughout all of it. Here are the additional Covid Policies still in place:
Face Masks: Effective March 21, 2022, the Ontario Province and Region of Waterloo lifted the mask mandate. Delightful Dogs continues to care very much about everyone's safety and comfort. We will continue with our sanitation and social distancing protocols that are already in place.
Following the advice and recommendations from the government; it is encouraged that anyone who has not received all recommended doses of the vaccine or those who are immune compromised, wear one. However, we respect that it is an individual decision and we will support everyone's choice. We implore that everyone be considerate and kind towards one another for whatever choice they make.
Covid Exposure: Should you have been exposed or tested positive for the Covid virus, please contact us immediately with dates and details to verify/confirm exposure and risk. The following recommendations from the CDC are to be followed before you may return to classes: https://www.cdc.gov/coronavirus/2019-ncov/your-health/quarantine-isolation.html There are no make up classes or refunds and private training is not an option. You may have an alternative friend or family member (that is Covid free) bring the dog to classes in your stead. If this is not an option, you will be given instructions of what exercises to refer to from your manual to work on at home until you are safe to return again.
Registration Policies
TRAINING GOALS:
It is the goal of the trainer to educate both the owner and their dog to understanding the nature, behaviour & needs of each other. Trainer will use safe and healthy guidelines for training & behaviour. It is the owner's responsibility to use the positive training & re-enforcement techniques taught, to ensure a happy and healthy life for both owner and dog.
PAYMENT TERMS & REFUND POLICIES:
Payment and any coupons are to be presented upon registration, one coupon per package. No refunds will be accepted unless cancellation occurs at least 7 days prior to the first class for Level 1, at least 14 days prior to the first class for Levels 2 & 3 as well as all Workshops/Seminars. For the Therapy Dog & Activijoring programs, no refunds will be accepted unless cancellation occurs at least 30 days prior to the first class. All N.S.F. cheques will be subject to a $ 25.00 service charge. No refunds or make-up classes will be given for missed classes.
CLASS ATTENDANCE/TRANSFER POLICY:
Class attendance is the responsibility of the owner. Classes &/or payments are non-transferable and no credit vouchers will be issued should the owner miss a class or drop out of the program. If you miss a class, contact your instructor to find out what exercises to work on from your manual and we will do our best to catch you up at the next class. Should you wish to schedule a private session to catch up, arrangements can be made to do so and our private training fees will incur. Graduation certificates will only be issued if the dog and owner have passed all necessary level testing and have attended 70% of the classes for that level including the graduation class.
SAFETY:
Safety is a priority. The owner is responsible to abide at all times by the city by-laws regarding their dog (i.e., leashed at all times in public areas, cleaning up after the dog, licensing, etc.). All dogs must be securely leashed at all times before exiting the vehicle and within the parking lots or outside surroundings. Dogs will also be required to be leashed indoors unless told to do so within the class. The school door will be locked during training classes and the owner must notify the trainer before leaving, to ensure all other dogs or securely attached to their leashes. While on the property or within the facility, no person is to approach another dog and no dog is allowed to approach another dog on/off leash without the trainers instruction and/or approval.
Aggressive dogs or dogs with extreme fears and/or reactivity are not permitted in classes. However dogs are animals that can display unpredictable behaviours without warning. Any dogs showing signs of aggression, may be required to be muzzled and if the trainer feels that the dog is posing a threat to any other dog or individual, the trainer has a right to request them to leave with the owners complete compliance and understanding. If the dog is removed for the remainder of the program, private training may be offered in lieu of remaining exercises, at the trainers discretion.
HEALTH & VACCINES:
Delightful Dogs has always taken great pride in running a very clean and sanitary facility. Our cleaning and sanitation protocols are of the highest standards. Classes are also kept very small to allow for safe distancing and individual working space.
Male dogs over 6 months of age must be neutered and any females in season are not permitted. All dogs must bring proof of vaccinations/titers to their first class along with an up to date license tag. All dogs must be in excellent health and condition. Owners are also responsible of keeping their dogs vaccinations/titers up to date and that proper grooming and care is administered.
It is the responsibility of the owner to inform the trainer of any illnesses that could be contagious to other dogs prior to class. Dogs who are showing any signs of illness are to stay home until they recover. During the dogs recovery, owners/handlers may still attend the class to observe exercises in order to practice with the dog at home. Arrangements may be made, at the trainer’s discretion, for a make-up class when the dog has recovered and veterinary confirmation has been given. If the dog is not vaccinated for Kennel Cough, the owner is aware that any risk becomes their responsibility.
If any owner/handler is showing any cold or flu-like systems, they are to remain home until these symptoms have disappeared. They may have an alternative friend or family member bring the dog to classes in their stead. If this is not an option, they can contact their instructor for exercises to refer to from their manual to work on at home.
EQUIPMENT:
Every handler must agree to bring their dog to class on a 4-6ft leather or nylon leash. The dog must be wearing a regular flat collar that does not include a sliding plastic snap (these have been known to pop open/break and are potentially dangerous as a result). A well fitted body harness is also accepted/preferred. A martingale collar or head halter are acceptable as long as they do not cause discomfort, are fitted correctly and not used in a manner to correct, cause pain, fear or to punish the dog.
The following tools are strictly prohibited; any and all shock equipment, choke chains, slip collars/slip leads, pinch/prong collars and retractable leashes or any tool or technique designed or used in a manner to cause injury, pain or fear to a dog. For more information visit the Resources Page on our website or; www.ipdta.org for detailed links/research.
PHOTOS/VIDEOS:
I give permission for any and all photographs and/or video footage of myself and/or my dog(s) to be used by Delightful Dogs for promotional and/or teaching purposes.
RULES OF PARTICIPATION:
Handlers must be at least 18 yrs of age. Handlers or participants under 18 years of age must have adult accompaniment. All handlers must wear comfortable, rubber soled footwear (No bare feet, plastic soles, flip-flops, dress shoes or high heels).
All clients must show respect to all dogs, other clients, Delightful Dogs employees and/or representatives at all times. Physical and/or verbal reprimands, altercations and/or intentions of ill will, will not be tolerated. Under no circumstances is any member to yell at any person or dog or use any physical punishment including but not limited to; whipping, hitting, striking, pushing, kicking, pinching, shaking or any other harsh aversive.
Dogs, clients and Delightful Dogs employees and representatives must be treated with the utmost respect at all times. All concerns must be addressed with Sylvia Gottschalk, CTB.ccs only, and must be done in private. Breaking any of these rules may result their suspension or termination of class(s) at Delightful Dogs' discretion, without refund or partial refund for the remainder of the program.
COPYRIGHT/NON-COMPETE/DISCLOSURE AGREEMENT:
All class content and material are under strict copyright. Participants will not copy, disclose or share any material or confidential information with outside parties nor will they operate a dog training business with the purpose of competing with Delightful Dogs within a 25 km radius from the Delightful Dogs’ business/training location. Violators will be prosecuted in a court of law.
WAIVER, ASSUMPTION OF RISK AND AGREEMENT TO HOLD HARMLESS:
I understand that Participation in Classes or Private Consultations offered by Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs employees is not without risk to myself and my dog as well as family members or guests who might attend. I hereby waive and release Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs employees from any and all liability of any nature, for injury or damages suffered as a result of my participation in any class or private lesson, including any damage or injury resulting from my actions or that of my dog for any accident occurring on any premises where classes are provided. I agree to accept full responsibility for my actions, those of my family or guest and those of my dog.
RELEASE OF LIABILITY:
Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs’ employees will not be responsible if the owners dog should run away; become hurt; bite, attack or harm any other persons or animals; or cause any damage or harm to any person or property, whether or not such harm or damages are caused in whole or in part by the negligence, actions or inaction's of Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs employees. The undersigned owner hereby agrees to indemnity Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs’ employees for any claim by any person or company against them caused by or contributed to by the owner's dog, including the legal costs to defend any such claim against them, whether or not the damages are caused m whole or in part by the negligence, actions or inaction's Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs’ employees.
SPECIALTY CLASSES:
Therapy Dog Training;
Handlers must be 18 years of age. All dogs and handlers are required to wear proper ID Dog Harness Capes & ID Tags provided, during the classes, outings or visits. All dogs must be in excellent health and condition. Owners are also responsible of keeping their dogs vaccinations/ titers up to date and to keep their dogs clean, groomed & to ensure nails are clipped, trimmed short and rounded smooth during the training program and visitations to prevent injuries. It also the responsibility of the owner to inform the trainer of any illnesses that could be contagious to other dogs prior to class. Arrangements may be made, at the trainer’s discretion, for a make-up class when the dog has recovered and veterinary confirmation has been given. If the dog is not vaccinated for Kennel Cough, the owner is aware that any risk becomes their responsibility.
It is the responsibility of each graduate of the Therapy Dog Training program to maintain the standards and requirements set by Delightful Dogs after graduation. If it comes to my attention that you and/or your dog have not maintained these standards and/or requirements, Delightful Dogs will not be held responsible and all support and recommendation to Nursing Homes from Delightful Dogs will be immediately withdrawn, unless or until these standards and requirements are once again met to my satisfaction.
**Special Note/Disclaimer**: A 'Therapy Dog' is not a 'Specials Needs Assistance', 'Service Dog', 'Guide Dog' or 'Emotional Support Dog'. Graduates of the Delightful Dogs 'Therapy Dog Training Program' program will be certified by Delightful Dogs as 'Therapy Dogs', meaning these dogs have been trained by their owner/handler to ensure the sound temperament, proficient training skills and reliable behaviour that is required for visiting the elderly and/or disabled. If you are looking for a program to train your dog for 'Special Needs Assistance' or 'Service/Guide Dog' work, please contact National Service Dogs, Canada Dog Guides or other associations that will help you meet these needs. Any graduate of Delightful Dogs claiming accreditation for Special Needs Assistance/Emotional Support Dogs, Service Dogs or Guide Dogs, is doing so without support or recognition of Delightful Dogs. Delightful Dogs denies association with any such dog and will not be held responsible for any associated problems.
Activi-Joring/Sled Dog Training;
Dog must be spayed/neutered and must have proof of yearly physical along with up to date license and rabies tag or titer. Owners are responsible to keep their dogs nails clipped and trimmed short during the year to prevent injuries. Any congenital (inborn) defects present in dogs will be eliminated from the program. Any previous serious accidents or injury i.e., broken pelvis, internal injuries, badly injured legs, or those that have a history of heart conditions or epilepsy will require vet approval only. For the safety of your dog & children, no children under the age of 18 will be allowed to participate in training and it is strongly recommended & advised against outside of the program. Adults with no history of heart conditions will be allowed to participate.
All dogs and owners are responsible to arrive to classes with all proper equipment required. There will not be an option to “borrow” our equipment. No other equipment other than what is part of the program will be accepted. All equipment not included in the class is the property of Delightful Dogs and not available for use by any client outside of supervised classes, no exceptions. Any client purchasing equipment for their own use must assume all risk and responsibility for its use and is in no way affiliated with Delightful Dogs.
It is the goal of the trainer to educate both the owner and their dog to understanding the nature, behaviour & needs of each other. Trainer will use safe and healthy guidelines for training & behaviour. It is the owner's responsibility to use the positive training & re-enforcement techniques taught, to ensure a happy and healthy life for both owner and dog.
PAYMENT TERMS & REFUND POLICIES:
Payment and any coupons are to be presented upon registration, one coupon per package. No refunds will be accepted unless cancellation occurs at least 7 days prior to the first class for Level 1, at least 14 days prior to the first class for Levels 2 & 3 as well as all Workshops/Seminars. For the Therapy Dog & Activijoring programs, no refunds will be accepted unless cancellation occurs at least 30 days prior to the first class. All N.S.F. cheques will be subject to a $ 25.00 service charge. No refunds or make-up classes will be given for missed classes.
CLASS ATTENDANCE/TRANSFER POLICY:
Class attendance is the responsibility of the owner. Classes &/or payments are non-transferable and no credit vouchers will be issued should the owner miss a class or drop out of the program. If you miss a class, contact your instructor to find out what exercises to work on from your manual and we will do our best to catch you up at the next class. Should you wish to schedule a private session to catch up, arrangements can be made to do so and our private training fees will incur. Graduation certificates will only be issued if the dog and owner have passed all necessary level testing and have attended 70% of the classes for that level including the graduation class.
SAFETY:
Safety is a priority. The owner is responsible to abide at all times by the city by-laws regarding their dog (i.e., leashed at all times in public areas, cleaning up after the dog, licensing, etc.). All dogs must be securely leashed at all times before exiting the vehicle and within the parking lots or outside surroundings. Dogs will also be required to be leashed indoors unless told to do so within the class. The school door will be locked during training classes and the owner must notify the trainer before leaving, to ensure all other dogs or securely attached to their leashes. While on the property or within the facility, no person is to approach another dog and no dog is allowed to approach another dog on/off leash without the trainers instruction and/or approval.
Aggressive dogs or dogs with extreme fears and/or reactivity are not permitted in classes. However dogs are animals that can display unpredictable behaviours without warning. Any dogs showing signs of aggression, may be required to be muzzled and if the trainer feels that the dog is posing a threat to any other dog or individual, the trainer has a right to request them to leave with the owners complete compliance and understanding. If the dog is removed for the remainder of the program, private training may be offered in lieu of remaining exercises, at the trainers discretion.
HEALTH & VACCINES:
Delightful Dogs has always taken great pride in running a very clean and sanitary facility. Our cleaning and sanitation protocols are of the highest standards. Classes are also kept very small to allow for safe distancing and individual working space.
Male dogs over 6 months of age must be neutered and any females in season are not permitted. All dogs must bring proof of vaccinations/titers to their first class along with an up to date license tag. All dogs must be in excellent health and condition. Owners are also responsible of keeping their dogs vaccinations/titers up to date and that proper grooming and care is administered.
It is the responsibility of the owner to inform the trainer of any illnesses that could be contagious to other dogs prior to class. Dogs who are showing any signs of illness are to stay home until they recover. During the dogs recovery, owners/handlers may still attend the class to observe exercises in order to practice with the dog at home. Arrangements may be made, at the trainer’s discretion, for a make-up class when the dog has recovered and veterinary confirmation has been given. If the dog is not vaccinated for Kennel Cough, the owner is aware that any risk becomes their responsibility.
If any owner/handler is showing any cold or flu-like systems, they are to remain home until these symptoms have disappeared. They may have an alternative friend or family member bring the dog to classes in their stead. If this is not an option, they can contact their instructor for exercises to refer to from their manual to work on at home.
EQUIPMENT:
Every handler must agree to bring their dog to class on a 4-6ft leather or nylon leash. The dog must be wearing a regular flat collar that does not include a sliding plastic snap (these have been known to pop open/break and are potentially dangerous as a result). A well fitted body harness is also accepted/preferred. A martingale collar or head halter are acceptable as long as they do not cause discomfort, are fitted correctly and not used in a manner to correct, cause pain, fear or to punish the dog.
The following tools are strictly prohibited; any and all shock equipment, choke chains, slip collars/slip leads, pinch/prong collars and retractable leashes or any tool or technique designed or used in a manner to cause injury, pain or fear to a dog. For more information visit the Resources Page on our website or; www.ipdta.org for detailed links/research.
PHOTOS/VIDEOS:
I give permission for any and all photographs and/or video footage of myself and/or my dog(s) to be used by Delightful Dogs for promotional and/or teaching purposes.
RULES OF PARTICIPATION:
Handlers must be at least 18 yrs of age. Handlers or participants under 18 years of age must have adult accompaniment. All handlers must wear comfortable, rubber soled footwear (No bare feet, plastic soles, flip-flops, dress shoes or high heels).
All clients must show respect to all dogs, other clients, Delightful Dogs employees and/or representatives at all times. Physical and/or verbal reprimands, altercations and/or intentions of ill will, will not be tolerated. Under no circumstances is any member to yell at any person or dog or use any physical punishment including but not limited to; whipping, hitting, striking, pushing, kicking, pinching, shaking or any other harsh aversive.
Dogs, clients and Delightful Dogs employees and representatives must be treated with the utmost respect at all times. All concerns must be addressed with Sylvia Gottschalk, CTB.ccs only, and must be done in private. Breaking any of these rules may result their suspension or termination of class(s) at Delightful Dogs' discretion, without refund or partial refund for the remainder of the program.
COPYRIGHT/NON-COMPETE/DISCLOSURE AGREEMENT:
All class content and material are under strict copyright. Participants will not copy, disclose or share any material or confidential information with outside parties nor will they operate a dog training business with the purpose of competing with Delightful Dogs within a 25 km radius from the Delightful Dogs’ business/training location. Violators will be prosecuted in a court of law.
WAIVER, ASSUMPTION OF RISK AND AGREEMENT TO HOLD HARMLESS:
I understand that Participation in Classes or Private Consultations offered by Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs employees is not without risk to myself and my dog as well as family members or guests who might attend. I hereby waive and release Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs employees from any and all liability of any nature, for injury or damages suffered as a result of my participation in any class or private lesson, including any damage or injury resulting from my actions or that of my dog for any accident occurring on any premises where classes are provided. I agree to accept full responsibility for my actions, those of my family or guest and those of my dog.
RELEASE OF LIABILITY:
Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs’ employees will not be responsible if the owners dog should run away; become hurt; bite, attack or harm any other persons or animals; or cause any damage or harm to any person or property, whether or not such harm or damages are caused in whole or in part by the negligence, actions or inaction's of Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs employees. The undersigned owner hereby agrees to indemnity Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs’ employees for any claim by any person or company against them caused by or contributed to by the owner's dog, including the legal costs to defend any such claim against them, whether or not the damages are caused m whole or in part by the negligence, actions or inaction's Delightful Dogs and/or Sylvia Gottschalk and/or Delightful Dogs’ employees.
SPECIALTY CLASSES:
Therapy Dog Training;
Handlers must be 18 years of age. All dogs and handlers are required to wear proper ID Dog Harness Capes & ID Tags provided, during the classes, outings or visits. All dogs must be in excellent health and condition. Owners are also responsible of keeping their dogs vaccinations/ titers up to date and to keep their dogs clean, groomed & to ensure nails are clipped, trimmed short and rounded smooth during the training program and visitations to prevent injuries. It also the responsibility of the owner to inform the trainer of any illnesses that could be contagious to other dogs prior to class. Arrangements may be made, at the trainer’s discretion, for a make-up class when the dog has recovered and veterinary confirmation has been given. If the dog is not vaccinated for Kennel Cough, the owner is aware that any risk becomes their responsibility.
It is the responsibility of each graduate of the Therapy Dog Training program to maintain the standards and requirements set by Delightful Dogs after graduation. If it comes to my attention that you and/or your dog have not maintained these standards and/or requirements, Delightful Dogs will not be held responsible and all support and recommendation to Nursing Homes from Delightful Dogs will be immediately withdrawn, unless or until these standards and requirements are once again met to my satisfaction.
**Special Note/Disclaimer**: A 'Therapy Dog' is not a 'Specials Needs Assistance', 'Service Dog', 'Guide Dog' or 'Emotional Support Dog'. Graduates of the Delightful Dogs 'Therapy Dog Training Program' program will be certified by Delightful Dogs as 'Therapy Dogs', meaning these dogs have been trained by their owner/handler to ensure the sound temperament, proficient training skills and reliable behaviour that is required for visiting the elderly and/or disabled. If you are looking for a program to train your dog for 'Special Needs Assistance' or 'Service/Guide Dog' work, please contact National Service Dogs, Canada Dog Guides or other associations that will help you meet these needs. Any graduate of Delightful Dogs claiming accreditation for Special Needs Assistance/Emotional Support Dogs, Service Dogs or Guide Dogs, is doing so without support or recognition of Delightful Dogs. Delightful Dogs denies association with any such dog and will not be held responsible for any associated problems.
Activi-Joring/Sled Dog Training;
Dog must be spayed/neutered and must have proof of yearly physical along with up to date license and rabies tag or titer. Owners are responsible to keep their dogs nails clipped and trimmed short during the year to prevent injuries. Any congenital (inborn) defects present in dogs will be eliminated from the program. Any previous serious accidents or injury i.e., broken pelvis, internal injuries, badly injured legs, or those that have a history of heart conditions or epilepsy will require vet approval only. For the safety of your dog & children, no children under the age of 18 will be allowed to participate in training and it is strongly recommended & advised against outside of the program. Adults with no history of heart conditions will be allowed to participate.
All dogs and owners are responsible to arrive to classes with all proper equipment required. There will not be an option to “borrow” our equipment. No other equipment other than what is part of the program will be accepted. All equipment not included in the class is the property of Delightful Dogs and not available for use by any client outside of supervised classes, no exceptions. Any client purchasing equipment for their own use must assume all risk and responsibility for its use and is in no way affiliated with Delightful Dogs.